Return Policy

Return, Exchange & Refund

At Malyan Enterprises, we believe in offering our customers a flexible return and exchange policy. You have the opportunity to return items purchased on our platform within the specified return period, based on the reasons outlined in our return policy.

Please note that the processing time for returns is 10 business days from the date of the request.

Return Policy

Before leaving the warehouse, our shipments undergo careful inspection. However, if you are not satisfied with your purchase, returns and replacements are at the discretion of Malyan Enterprises.

Additionally, please be aware that for products bought on affiliate discounts, the return policy is as per the policy mentioned while obtaining the voucher from the affiliate.

To initiate the return process, please follow the instructions below:

  • You can return or replace the product within 48 hours after the delivery date under the specified conditions.
  • Reasons for return or replacement include: Genuine manufacturing defects or damages during transit or wrong item has been shipped.
  • Refunds will be issued as per the claiming refund policy mentioned below.
  • Our products in the Ceramics, Glassware & Kitchen category are handmade by experienced artisans, resulting in slight variations in color tone, shape, or size, which are not regarded as defects and are not eligible for return or replacement.

Refunds will only be initiated after we have physically received the returned shipment. Therefore, refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Cash Refunds are not allowed for COD orders.

Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchange Policy

We do not offer direct exchanges for products. Instead, you can raise a return request as per the return policy and then place a fresh order for the desired product.

 

Return Pick-Up Policy

At Malyan Enterprises, we provide a convenient and hassle-free Return Pick-up policy to ensure a smooth process and save you time. To initiate a return pick-up, please follow these steps:

  • Submit a request on our website, email us at support@malyanenterprises.com, or reach out to us via WhatsApp.
  • Provide your order number, share product images, and specify the reason for return to expedite the process.
  • Ensure that your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • During pick-up, a basic quality check for the product will be done by the delivery executive. If the quality check fails, the delivery guy reserves the right to refuse the pick-up.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • The items for reverse pick up will be picked up within 4 business days from the date of request.
  • After the receipt of the item(s), if the product passes the basic quality check your request for returns would be processed.

Cancellation of Return Request

A request for a return once made can be canceled by contacting Customer Service at support@malyanenterprises.com. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product.Â